Last updated: 25 September 2026
This policy applies to digital courses, learning services and physical products offered with selected courses by Dr. SKILL, an initiative of Civils Web Private Limited.
Digital delivery
Our online classes and digital learning materials are delivered electronically. No courier delivery or shipping charge applies to digital-only services. Physical products are supplied only where expressly included in, or offered as part of, a selected course.
Course access and delivery schedule
Access is provided after successful payment confirmation and enrollment verification, according to the start date and access schedule stated for your course. Sign in with the account used for enrollment and visit My Courses to view available learning content.
Live classes and webinars follow their published schedule. Buying a course before its scheduled start does not mean that all lessons or live sessions are available immediately. Course validity and any phased release of content follow the details provided at enrollment.
Physical products for selected courses
Only certain courses include or offer physical products. The relevant course description or offer will identify the products, eligibility conditions and whether they are included in the course fee or available at an additional cost. Enrollment in other courses does not include physical products.
Available delivery locations, applicable shipping charges and estimated dispatch and delivery timelines will be specified in the relevant course offer or at checkout before purchase. These details may vary by product, course and delivery location.
Dispatch and delivery
Eligible physical products are dispatched after payment confirmation, enrollment verification and receipt of complete delivery details, subject to the fulfillment schedule and conditions stated in the course offer. Where courier tracking is available, shipment details will be shared through your registered contact information.
Delivery estimates may be affected by courier operations, public holidays, weather or other disruptions. If a shipment is delayed beyond its estimated delivery period, contact our support team for assistance.
Delivery address and unsuccessful delivery
Please provide a complete and accurate shipping address, postal code and contact number. If you need to change the address, contact us as soon as possible; changes may not be possible after dispatch.
If a shipment is returned because of an incorrect address or unsuccessful delivery attempts, contact support to arrange the next steps. Any applicable redelivery charges will be communicated for your agreement before reshipment.
Damaged, incorrect or missing products
If a physical product arrives damaged, is incorrect or is missing from your shipment, notify our support team promptly with your enrollment or order reference, a description of the issue and, where available, photographs of the product and packaging. Please retain the packaging while the issue is reviewed.
Our team will review the issue and explain the applicable replacement, delivery or refund resolution in accordance with the course offer and applicable law. Contact support for return instructions before sending a product back.
Your contact details and technical requirements
Please provide accurate registration details and keep your registered email address and mobile number up to date. You are responsible for having a compatible device, a supported browser and an internet connection suitable for accessing online learning and live sessions.
Delayed or missing access
If payment has been debited but your course is unavailable by its stated access date, contact helpdesk@drskill.ai or call +91 80055 29339. Include your registered contact details, course name, payment date and transaction reference so we can investigate. Do not send passwords, OTPs or full payment-card details.
Payment verification, technical interruptions or incorrect registration details may delay access. Our support team can check your enrollment and advise you on the next steps.
Cancellations and refunds
Requests concerning cancellations, course changes or duplicate payments are covered by our Refunds & Cancellations policy. Course access and permitted use are governed by our Terms & Conditions. Nothing in this policy limits rights available under applicable law.